The staff here is wonderful. They educated me on the equipment they use and the entire laser removal process so I would know what to expect. That really put my mind at ease. I have seen Debbie for the last several treatments and she is great. She never keeps me waiting and once the treatment begins, she frequently checks in with me to make sure I am doing ok. It does hurt, I am not going to lie! I have gotten used to it though. My tattoo continues to get lighter week by week and I am really happy with the results so far. I highly recommend Rethink the Ink.